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Articles by Bill Walsh

• Cultural Diversity Training Fosters Respect, Productivity
  Cultural Diversity Training Fosters Respect, Productivity - The workplace nowadays is a global community. People of different genders, cultures and social backgrounds get together every day to work and solve problems in what should be a respectful environment.
  Published 11May2012, viewed 12 times

• Signs Your Office Could Benefit from Sexual Harassment Training
  Signs Your Office Could Benefit from Sexual Harassment Training - Sexual harassment in the workplace is a serious offense. No one should be made to feel uncomfortable, but sometimes it's unclear what is and is not acceptable.
  Published 30Apr2012, viewed 26 times

• Top 5 Ways of Keeping Your Cool When Dealing with Angry Customers
  Top 5 Ways of Keeping Your Cool When Dealing with Angry Customers - By staying calm, you may be able to satisfy even an upset customer. Even if you don't, you can maintain your professionalism. One of the hardest things to teach people who are new to customer service is the art of staying calm when dealing with angry customers.
  Published 13Nov2011, viewed 48 times

• How To Improve Customer Service With Cultural Sensitivity Training
  Give all of your customers world class service by implementing cultural sensitivity training. Your customers deserve the best customer service on the planet. After all, regardless of what kind of business you operate, your clientele is liable to take their business elsewhere if they feel they can receive better service. In today's marketplace, this often necessitates implementing some form of cultural sensitivity training.
  Published 28Oct2011, viewed 119 times

• Time Management at Work Often Decides the Winners and Losers
  Time Management at Work Often Decides the Winners and Losers Your business needs to get optimum time management at work from all its people. Fortunately, this can be taught. In the fast paced, dog eat dog business world of today, our organizational skills and time management at work can make all the difference between who surges to the front of the pack and who is left choking on their competitors' dust.
  Published 25Sep2011, viewed 57 times

• Building One Workforce from a Diversity of Workers: Sensitivity Training in the Workplace
  Today's work force is more culturally diverse than ever. Cultural diversity training helps your business to get the most from this diversity. There are numerous reasons why your company should be employing some kind of cultural diversity training. There's the fact that encouraging our workforce to interact respectfully with people of different cultures, beliefs, and lifestyles is simply right, of course.
  Published 25Sep2011, viewed 55 times

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