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Articles by Carol Fredrickson

• Conflict Management: Understanding Anger and the Brain
  Conflict in the workplace is an ever-growing issue and more and more of my clients are requesting programs on Managing Angry People, Angry Patients, Angry Guests, etc. One thing that people should remember is when you are really angry, the brain can just take over. Emotions can take over sensibility when we become really angry or someone triggers one of our "hot buttons."
  Published 28Mar2012, viewed 35 times

• Two Communication Rules To Live By When Dealing With Angry People
  Verbal communication makes up 30% of all communication and is a key factor in de-escalating a potentially volatile situation. Workplace Safety expert, Carol Fredrickson, discusses how imbedding these 2 essential communication rules into your brain will help you and your employees when confronted with a volatile situation.
  Published 14Mar2012, viewed 135 times

• Conflict Management and Non-Verbal Communication: Your Actions Speak Louder Than Your Words
  Non-verbal communication conveys very strong messages and can get us into real trouble, especially when we are attempting to de-escalate an angry person. Most times we focus on verbal communication and reason to calm the other person down.
  Published 25Feb2012, viewed 17 times

• Workplace Violence Tip: 3 Steps To De-escalate A Conflict With A Co-Worker
  Personality conflicts are the most commonly reported problems in the workplace. More and more organizations of all sizes are investing in "conflict resolution" training, which can help tremendously, but if a clear understanding of the core issues are still not addressed, these issues can last for months, years, or until certain parties leave the organization.
  Published 07Feb2012, viewed 44 times

• 7 Reasons Your Employees Will Not Report Workplace Violence
  Whenever an act of workplace violence rocks an organization to its core, there are almost always people who come out of the woodwork remembering prior incidents leading to the tragedy. In looking at hundreds of organizations dealing with workplace threats or actual violence, we have found that 95% of the time there are co-workers who were aware of a potentially violent person or situation.
  Published 20Jan2012, viewed 41 times

• Why Every Organization Should Pay Attention to the Penn State Tragedy
  Approximately 84,000 sexual assaults and 51,000 rapes occur in the workplace every year and I believe, along with many other experts in the field, that those numbers are actually much higher. In the wake of the rape and sexual assault allegations at Penn State, we have all been inundated with conversation, amazement and disgust over the situation. Here are three things your company can do right now to keep your people safe.
  Published 05Dec2011, viewed 54 times

• 5 Tips On Handling A Drunk In The Workplace
  Many of my clients who deal with inebriated people on the day-to-day include luxury transportation companies, bars, restaurants, hotels and convenience stores. That being said, with the current pressures facing people from all walks of life and within all industries, everyone should be prepared to deal with inebriated clients, customers, supervisors, employees, and strangers who show up in the workplace.
  Published 20Nov2011, viewed 40 times

• 7 Steps to Resolve Personality Conflicts in the Workplace
  Personality conflicts are the most commonly reported problems in the workplace. Too often these conflicts go unresolved because people concentrate on the personalities rather than focusing on the issues. Use these 7 steps to help de-escalate or resolve conflict that is creating a TOXIC work environment.
  Published 28Oct2011, viewed 40 times

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