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Articles by Craig Klein

• ACT! and Outlook are Holding Your Business Back
  Small and Medium sized businesses typically start managing client contact information in the simplest, cheapest way possible. Outlook and ACT! and common choices. This article points out how simple steps can help a small business market and sell like a Fortune 500.
  Published 04Sep2008, viewed 226 times

• Improve Service and Keep Customers with Chat
  Adding a Chat interface to your website can increase customer satisfaction by providing faster, convenient service to customers. Examples included of recent experiences with Dell and Comcast support.
  Published 04Aug2008, viewed 265 times

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