Article Directory :: Authors :: C :: Don R. Crawley Articles

Articles by Don R. Crawley

• How to Use Private Keys for SSH Authentication from Windows to Linux
  Learn how to generate and use RSA public/private keypairs for SSH authentication from your Windows computer to your Linux/UNIX server in this handy "how-to" guide.
  Published 31Dec2008, viewed 581 times

• Configuring a Site-to-Site VPN Between Two Cisco Routers
  Learn the steps for configuring a secure site-to-site Virtual Private Network (VPN) with Cisco routers.
  Published 17Dec2008, viewed 781 times

• How to Configure SSH (Secure Shell) for Remote Login on a Cisco Router
  Learn how to configure SSH for secure remote login on a Cisco router in this soundtraining.net "how-to" guide. SSH replaces the notoriously non-secure Telnet protocol for remote login.
  Published 04Dec2008, viewed 989 times

• Understanding the Fundamentals of Ethernet
  In this brief article, you'll learn the basics of how Ethernet works in modern computer networks and cabling options for your network.
  Published 06Sep2008, viewed 442 times

• How to Get Help in Linux
  The Linux operating system includes substantial built-in help systems. In this article, veteran I.T. guy Don R. Crawley explains how to find and use Linux help systems.
  Published 04Sep2008, viewed 368 times

• The Three Secrets to Profitable Email Marketing
  Legitimate email marketing is a very powerful tool for your business...if you use it correctly. In this concise article, you'll learn the three keys for profitable email marketing and how you can use it successfully in your business.
  Published 21May2008, viewed 363 times

• How to Create and Manage Access-Control Lists on Cisco ASA and PIX Firewalls
  Learn the fundamentals of building and managing access-control lists on a Cisco ASA or PIX firewall in this soundtraining.net "How-to" guide.
  Published 30Apr2008, viewed 1298 times

• How to Create and Exchange Digital Documents
  Digital documents are safer, more secure, easier to search, easier to send, and infinitely easier to store. In this article, you'll learn about the benefits of using digital documents and gain some practical ideas about how to start using digital documents in your business.
  Published 27Apr2008, viewed 443 times

• Automating Appointment Scheduling
  Learn how to let your customers and clients manage their own appointments by automating the appointment scheduling process with free or low cost online tools. In this brief article, automation evangelist Don R. Crawley show you how to automate appointment scheduling with another way to go digital without going postal.
  Published 24Apr2008, viewed 417 times

• The Three Magic Questions to Avoid Hiring the Wrong IT Consultant
  Hiring the right I.T. consultant is more important today than ever before. In this brief article, veteran I.T. guy Don R. Crawley shares the three magic questions you can ask to avoid hiring the wrong I.T. consultant.
  Published 16Apr2008, viewed 381 times

• Understanding the Eight Base Commands on a Cisco ASA Security Appliance
  In this brief article, speaker and veteran I.T. guy Don R. Crawley explains the eight basic commands needed to enable basic firewall functionality on a Cisco ASA Security Appliance.
  Published 15Apr2008, viewed 10953 times

• Configure NAT Using Port Address Translation on a Cisco Router
  In this brief article, veteran IT guy Don R. Crawley explains how to configure Port Address Translation on a Cisco router in four simple steps.
  Published 05Mar2008, viewed 1989 times

• I don't have a clue what you just said
  Communication is really easy, but somehow we've hidden our plain language messages behind shrouds of cliches, jargon, and metaphors. In this article, veteran communication expert Don R. Crawley makes the case for plain speaking.
  Published 04Mar2008, viewed 283 times

• Remotely manage Windows systems from the command line
  Remotely manage Windows systems from the command line using the PsTools suite of free utilities.
  Published 29Feb2008, viewed 313 times

• PPTP and HTTP Port Forwarding with Static NAT on a Cisco Router
  In this brief article, you'll learn how to configure PPTP and HTTP port forwarding on a Cisco router using static NAT to allow Internet users to connect to internal resources.
  Published 18Feb2008, viewed 1247 times

• Delighting Your User, Part Four: Showing and Maintaining Competence
  In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for both demonstrating competence and maintaining competence as a technical support provider. He provides practical, real-world techniques for the support desk engineer to use to demonstrate and maintain competence.
  Published 14Aug2007, viewed 308 times

• Delighting Your User: Providing Responsive End User Support
  In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their needs. He provides practical tips you can use right away to delight your end users.
  Published 07Aug2007, viewed 343 times

• Password Recovery on the Cisco ASA Security Appliance
  In this easy-to-understand article, soundtraining.net's president and chief technologist Don R. Crawley, CCNA-certified, provides step-by-step procedures for resetting the privileged mode password on the Cisco ASA Security Appliance.
  Published 28Jul2007, viewed 11355 times

• How to Deliver Technical Support that Delights the End User, Part Two
  In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end user tech support and shows simple and practical techniques for doing it.
  Published 27Jul2007, viewed 334 times

• Cisco PIX/ASA Security Appliance: How to Configure Banners
  In this brief, easy-to-understand article, writer, speaker, trainer, and veteran IT guy Don R. Crawley explains the simple steps to configuring banners on Cisco security appliances.
  Published 22Jul2007, viewed 447 times

• How to Deliver Technical Support that Delights the End User
  In the first of this series of articles on delighting end users, writer, speaker, trainer and veteran IT guy Don R. Crawley shows tehnical support personnel simple, practical ways to deliver oustanding end user technical support while, at the same time, making their jobs easier and more satisfying.
  Published 21Jul2007, viewed 402 times

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