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Articles by Honey Shelton

• Tighten Up The Relationship
  Your shareholder, your board and most definitely your underserved customer may surprise you some day with their disappointment. Today's bankers must put the touch on the customer about what they need and how they perceive the level of service you are providing.
  Published 12Sep2011, viewed 170 times

• Impression Management Tips
  In establishing a business casual dress code, employees are allowed to work comfortably. However, a professional image cannot be sacrificed for comfort. So, it's necessary that business casual clothing still upholds professionalism.
  Published 24Aug2011, viewed 514 times

• Open Season On Deposits
  Deposit hunting and gaterhing is not the sport of the average banker today. The need for smart defence and well managed offense is where the strategizing pays off. In this article, Honey Shelton with Interaction-Training provides you "The Hunters Guide for Bagging New Deposits."
  Published 18Aug2011, viewed 125 times

• Are You Hustling Your Top 25 Customers?
  The only person in the market that takes pleasure in the fact you're not calling on your customer is your competitor! Stay on top of how the customer perceives your level of service!
  Published 04Aug2011, viewed 92 times

• Cross-Selling: a Valuable Marketing Tool
  The banking industry needs to keep in touch with today's market to ensure customer satisfaction. Cross-selling is the key to ensuring the customer is tapping into what they need to maximize their banking experience. This article will provide ideas on how to cross-sell to maintain and help grow your customer base.
  Published 27Jul2011, viewed 400 times

• Servant Leadership
  The premise of this leadership style is that the leader is servant first making sure that other people's needs are met first. In this philosophy, the leader is the servant and enjoys the resources of the people. In our culture that is the same as saying employees are valued, encouraged and empowered to cultivate and have a positive influence on the direction of the company.
  Published 25Jul2011, viewed 492 times

• Make Rejection Work for You
  It can be a great challenge to learn out to handle rejection. Many of us take it personally but using the techniques Honey Shelton describes in this article, you can learn not only how to gracefully handle rejection but use it to become the best at what you do.
  Published 12Jul2011, viewed 270 times

• Coping With Life On The Stress Ledge
  Stress, little or big, imagined or real can snowball into a fit of rage, so learn what works best for you in order to stay off the stress ledge screaming "I've had it."
  Published 30Dec2010, viewed 260 times

• 5 Ways To Build An Enviable Workplace Through Employee Satisfaction
  It doesn't take a boatload of perks or high-priced consultants to make your company a great place to work. Demonstrating a genuine interest in others, giving employees the responsibility and power to get their jobs done, and giving them respect all go a long way to elevating employee satisfaction.
  Published 26Dec2010, viewed 269 times

• How to Create a World Famous Call Center
  You can't make world famous pancakes without breaking a few eggs. The same holds true for creating a world famous call center. Don't let the fear of a little egg on your face slow down getting all the ingredients together for making the right recipe for success.
  Published 19Dec2010, viewed 210 times

• Eight Attributes Of An Exemplary Leader
  No matter what business you're in, no matter what product or service you bring to the market, no matter what innovative ways for doing business you've devised and no matter the durability or existence of the organization, one thing is certain - you agree exemplary leadership is essential to success.
  Published 13Dec2010, viewed 626 times

• Six Tips that Nix Complaining
  Become a pro at managing your own complaining and get serious about building a strategy for dealing with dedicated complainers.
  Published 10Dec2010, viewed 205 times

• How to Put a Grinding Halt to Gossip in the Workplace
  Gossip can be the kerosene that fuels a destructive firestorm in spreading harmful conversation. Make the world a better place and put a grinding halt to spreading or listening to gossip.
  Published 07Dec2010, viewed 206 times

• 8 Keys to Training the Exceptional Teller
  Today's bank teller is expected to know more and do more than ever before. Preparing and developing the bank teller for this awesome responsibility takes dedication, determination and commitment to a well-developed and executed training plan.
  Published 03Dec2010, viewed 2059 times

• How to Handle the Hard-to-Handle or Difficult Employee
  All managers need to learn that an employee they say is hard to handle is someone who has an issue tied to resentment, immaturity or low self esteem.
  Published 02Dec2010, viewed 540 times

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