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Articles by Janice Branch

• Saying It So Others Can Hear It
  Much of the workday of any supervisor or manager is spent providing others with information, instruction and direction. Being able to communicate in a way that is easily understood is the challenge. Too often our words and phrasing is misinterpreted or misunderstood.
  Published 07Sep2011, viewed 55 times

• Need an Rx for Burnout?
  We all know that burnout can lead to serious health issues. For most of us expectations have loomed to an all-time high. Expectations others have us, expectations we have of ourselves and others. In an effort to right-size, many companies have ended up with misshapen employees.
  Published 16Aug2011, viewed 111 times

• Does This Make Me Look Professional?
  What to wear...what to wear? Learn what is acceptable in the banking industry because image is important not only to your customers but in helping you get ahead.
  Published 04Aug2011, viewed 126 times

• A Guide to Positive Self-Talk
  Ever experience a day that seems to begin with a black cloud hanging over your head? Even before you open your eyes, you begin to dread the day ahead. This article, written by Janice Branch, will give you some insight on how to turn your day around and your frown upside down.
  Published 29Jul2011, viewed 192 times

• A Case for Formalized Teller Training
  In the case of having well-trained tellers, the road to success is paved with written procedures. Written procedures become the backbone of all training as well as the reference points for tellers who need to find information or brush up on how to complete a task or function. In this article, Janice Branch, Senior Training Consultant for InterAction Training will explain the essentials for ensuring your teller are well-trained.
  Published 27Jul2011, viewed 139 times

• Customer Care ... A Lost Art?
  Customer service is vital for not only retaining customers, but also for acquiring new business. In this article you will learn the five basic principals to ensure that your employees are providing good customer care.
  Published 24Jul2011, viewed 140 times

• Developing Others Through Feedback
  Providing the right type of feedback is critical to helping people improve. In this article, Janice Branch with Interaction-Training will demonstrate ways to provide effective feedback to ensure that your message is being heard and understood. She'll address both postiive and need-for-improvement feedback so that you can teach and motivate your employees to be the best that they can be.
  Published 14Jul2011, viewed 121 times

• Creating a World Famous Call Center
  In this article you can learn the recipe for success in creating a world class call center. Janice will provide you insights on what steps are needed to ensure that you are providing your company with the best in customer service through your call center agents.
  Published 12Jul2011, viewed 159 times

• Charm Your Way to Health and Happiness
  One of the many definitions of "charm" is "a power of pleasing or attracting, as through personality or beauty," and "a trait or feature imparting this power." Have you ever noticed that you can use these definitions to describe people in positions of power or people you enjoy being around? This article will impart how charm can not only help you succeed in your professional life, but also help you in achieving a healthier and happier life.
  Published 22Jul2011, viewed 118 times

• 10 Steps A Banker Takes Going From Good To Great©
  Janice Branch, Senior Training Consultant for InterAction Training shows you the ten steps it takes to change your performance from good to great in order to help you retain your customers in an ever-increasing competitive landscape.
  Published 21Jul2011, viewed 140 times

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