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IVR - What is it?

By Jon Harwokey

Republish: EasyPublish™ Published: 13Oct2009 Word count: 413 Viewed: 407 time(s) Get Free Content For Your Site

IVR - Interactive Voice Response makes it possible for a computer to detect and respond to a voice. The technology is used mainly for telecommunications but is now being used for hands free driving in many types of automobiles all over the world. In the area of telecommunications, most of us are familiar with calling a business and getting a recorded announcement with options to select either via keypad or voice. After multiple menus and prompts we are usually put on hold for a real live person. This can be very annoying to your customer and may result in them hanging up and taking their business elsewhere. IVR platforms such as this allow callers to get to the person they need to speak to without the need for a receptionist to handle incoming calls and to route them appropriately. IVR applications can also handle much larger call volumes than a traditional human receptionist. Companies can increase customer satisfaction and lower costs with IVR hosting and incorporating IVR solutions into their business. What company doesn't want to save money while keeping their customers happy?

IVR hosting companies offer small or large businesses local and international IVR solutions. With residing world class data centers in the United States and Europe, several IVR hosting companies will meet the highest standards with 24 hour 7 days a week operations, fault tolerance, disaster recovery and port capacity. IVR applications are supported via support engineers that are just a phone call away, day or night. The IVR platforms come with the choice of multiple text to speech and inbound and outbound calling with phone numbers in more than a dozen countries, many pricing plans and configurations.

IVR hosting is a unique combination of professional service and propriety technology. The companies categorized as the leaders in IVR platforms, have engineers who have built, designed, deployed and managed IVR applications for a variety of leading industries. IVR solutions for companies from healthcare to banks to museums and more, allow management to provide a better work environment for employees while serving their clients to the best of their ability. With focus on delivering VoiceXML, customers get the information they need with one simple phone call. Simplifying the process and streamlining the system is what IVR is all about. The technology involved is cutting edge and takes the complexity behind the scenes making it easy for everyone on the forefront. Find a company that makes it possible to get the answers right the first time.

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