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Articles by Mandy Leonard

• Recruitment Law: The Importance of Knowing the Regulations
  As a recruitment consultant your days are generally spent focusing on making sales and dealing with client requirements. Getting roles, finding candidates, chasing feedback, organizing interviews, the list goes on, leaving little time to focus on the clients themselves. But with such focus on making a sale, are you inadvertently leaving your clients open to risks?
  Published 25Aug2007, viewed 369 times

• Micromanagement: Killing Employee Morale
  Employee morale is something that no business can ignore. It is something that greatly impacts employee performance, especially in a sales environment. Sales environments can, by their very nature, be very stressful and it falls to the managers to ensure that morale is kept up and performance optimized.
  Published 24Aug2007, viewed 288 times

• Customer Service: A Missing Skill?
  You have to make more sales! This is the message that is drilled into every salesperson’s mind on a daily basis. Usually they’re expected to achieve this through cold calling and other age-old techniques in a hope that they will be able to make a sale. However, this single-minded focus on sales figures tends to leave the customer unhappy and unwilling to buy from the salesperson a second time. How is this possible?
  Published 23Aug2007, viewed 261 times

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