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Article Directory :: Home & Family Articles
That's right, folks, as a plumber you deal with all kinds of clients. They are the ones who open the door for you and disappear. And then there are those other ones - always puttering around just out of range, with their good eye fixed on your workspace, and their voice constantly intruding into your work atmosphere. How do you deal with this? Very carefully.
Yes, it happens more often than a lot of us would think. You get the call, grab your tools, and head out to the house. The client seems nice enough, but as you tidy up the job scene (sometimes moving around a considerable bit of junk, I might add) and layout your tools, you notice that something is a little bit off. This person who let you in is still right there with you, watching you every step of the way. They may be launching into a monologue about their personal life, like what they think of what's on the news, what the weather's like, or even what they ate yesterday. Or they might not be talking at all, which is sometimes even worse. You have to wonder whether doing, just hanging around.
As the job progresses, you can tell if the client is making you their own constant companion. You'll no doubt hear them going on and on about something or other, or messing around with pots and pans, or just generally hanging around the work area. They might ask you questions, either related to the job, or not. Or there might not be any time for questions, or even to get a word in, as they continue their soliloquy right in your ear as you are trying to wrestle with hot and cold water pipes.
Well, friends and neighbours, you just going to have to do the best you can. You can't pack up and leave, and most of what you might like to save your client would just provoke some kind of needless drama, but there are ways for handling this kind of possibly well-intentioned distraction.
The first thing is to get your client engaged in what's happening, not just going on about random chitchat topics. You can take the initiative and explain exactly what you're doing, and let the client ask questions. This, in fact, is often one of the most valuable parts of your role. Remember, you're working on their house, the place that they live in everyday, and what may be the biggest investment in their life. They may have struggled with the same issues that you're dealing with at the moment, and they may have some very relevant questions about the work that you're doing. Resisting the urge to "brush off" these clients make you more of a professional resource, more of the skilled expert, and can possibly lead to a better workflow and a better client base as people realize that you're committed to explaining what you're doing, rather than just slogging through it.
Turning some of these talking situations around can be one of the best things you ever do in a plumbing job site situation. So next time you just want clients to go away, think about this solution, and give it a try. You'll be contributing to someone's quality of life, and using your skills to help others, and that's a good thing.
Scott Rodgers is a plumber who has recently begun writing articles for both a plumbing and non-plumbing audience. To view more of plumbing articles, visit http://eLocalPlumbers.com
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