ITIL Training Benefits For Businesses

ITIL training is a major buzzword in the IT community because it touts many benefits, such as improving the IT department's ability to match digital and physical needs and improving core business systems so that they run as efficiently as possible, but most businesses don't know the specific benefits that they will get through certified employees. Here are the major benefits of having a certified IT department.

Capacity Management

Capacity is always a major concern for businesses. There are two main factors when it comes to ITIL capacity. The first is digital capacity. This ensures that the IT department looks at software and application size, expected growth limits, modeling and anticipating common demands and providing extra capacity only when necessary. This keeps costs down while ensuring that the business can always run at optimal levels.

Certified employees will also consider physical capacity. Will more employees be needed to manage the additional resources? How much training will they need? They will present these costs to employers so that they can adjust the budget accordingly.

Availability Management

ITIL training prepares workers for availability management, or the ability to make sure that resources are always available and accounted for. Much like capacity management, this will make employees look at both in-house and third-party vendors to assess overall digital availability. If servers or vendors cannot guarantee 100 percent availability, then they will make plans to either change equipment, use redundant systems or calculate exact failure rates so that management is prepared for system issues.

This also concerns security. Hacking has become more popular because resources and training are easily available to hackers, and businesses are often targeted so that their information can be harvested and sold. Certified employees are ready to enhance security as needed while also eliminating security threats as soon as possible.

Service Continuity

This may sound like availability management, but the scope is very different. Employees are trained to keep service going as long as possible without any major disturbances or hiccups. The difference is that service continuity aims to reduce critical failures or major system issues.

For example, these employees will be able to rapidly get the system back online if there is a fire or earthquake. They will have to move resources and increase third-party reliance, but they will do their best to get the system running in days, if not hours. They will also be ready to recover from serious hacker attacks. Service continuity also considers proactive measures to cut risk.

Vendor Benefits

Most of the benefits above should be obvious because ITIL certification ensures that employees are great at managing and growing systems, but one hidden benefit is that it also prepares employees to negotiate with third-party vendors. Almost every business needs third-party vendors for cloud hosting, website management, digital security and software licensing.

These employees will know how to get the most value from vendors, cut costs by negotiating good deals and securing contracts that other businesses may be unable to obtain. This can give any business an edge against the competition.


There are many certifications for IT workers, but few are as enduring or powerful as the ITIL certification. From boosting available resources to cutting costs, this certification offers more business benefits than any others. If you don't have any certified employees, then it's time to invest in courses to improve your business.

Knowledge Center Inc ("KCI") is one of the leading ITIL training providers offering best ITIL training in DC Metro area.KCI specializing in providing classroom instructor led and onsite ITIL certification training to IT professionals and corporations.

This article was published on 09 Mar 2015 and has been viewed 594 times
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